Client Name: arvato AG
Description of Organization: Customer support and logistical services with over 65,000 employees in 40 countries
Certification Status: Full Certification in all 5 AREAs of the SRS Standard
Date of Certification: July 1, 2014 (Re-Certified through June 30, 2018)
Certification Scope: 12 validated sites (Brasov, Cluj, & Sibiu, Romania; Clark & Eastwood, Philippines; Gutersloh & Munster, Germany; Lisbon, Portugal; Monterrey, Mexico; Szczecin, Poland; Tallinn, Estonia; & Valencia, CA, USA)
Full Description: In 2014, arvato selected Verego to assess its structured approaches to Corporate Responsibility, and ultimately achieved Full Certification in all 5 AREAs of the Verego SRS Standard at 10 of their global sites. The Assessment Process validated existing structured approaches and also led arvato to expand the Promotion of CR in their Supply Chain and establish a new innovative habitat conservation program to offset executive air travel emissions. Since 2014, arvato has expanded the scope of their Certification Awards to include 12 of their global sites.
arvato is a subsidiary of Bertelsmann AG, providing customer support and logistical services with more than 65,000 employees across 40 countries. They are one of the main Business Process Outsourcing (BPO) suppliers for many of the world’s leading telecoms, airlines, and technology companies, including Microsoft. Three years ago, Microsoft selected Verego along with other third-party certification schemes, such as ISO 14001 and SAI 8000, as options for their call center suppliers as part of Microsoft’s Responsible Sourcing Program requirements.
For greater detail of arvato’s Certification Assessment, please click the link below to read their recently published Case Study. Click here to view arvato’s Certification Case Study